Issuing a Physical Card

This guide is intended for Employer Admin users.

Please follow the steps below if the individual has not previously been issued with a Virtual Card.

1. Log in to SkillGuard.
   
2. From the dashboard, either select the People tab or click Search for My People.
   
3. Enter the search criteria, or leave blank to show your entire workforce, and click Search.
   
4. Select the relevant recordholder and click Edit.
   
5. To confirm that recordholder's contact details are up to date, click on the Contact Details tab from the left-hand panel and update the details. Click Save if any details are updated.
6. Select the Cards tab from the left-hand panel. All the requirements for requesting a card should be flagged with a green tick. If any are missing, they will be flagged with a red cross and the card request will be unable to progress until the requirements have been met in full.
   
7. If you do not require a Virtual Card at this stage, please deselect the blue toggle switch next to 'Issue Virtual Card'.

Issuing the card has two options:

1. Deliver to Employer: Enter the recipient’s name and select Deliver to Employer. The delivery address can only be one of the Offices added as part of the employer’s profile, these can be viewed via the My Account tab.
2. Deliver to Recordholder: Enter the recipient’s name, ensure their details are correct and select Deliver to Worker.
   

For both delivery options, tick the checkbox to confirm the recordholder's photograph is less than 6 months old.

8. Finally, with the above steps completed, select Request Card to issue the card.

If the recordholder has already been issued with a Virtual Card, simply select the Cards tab, then select Issue Card to select a delivery option and issue the card.

The cost of a physical card is £5.50 plus VAT. Alternatively, you can request a virtual card free of charge.

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