Restricting and Restoring User Access

Restricting and Restoring User Access

This guide is intended for Employer Admin users.

Make a user inactive: 

If a user no longer works for your company, you can restrict their access.
  1. To do this, log in to SkillGuard.
  2. Select the My Account tab.
  3. Click on Manage Colleague Logins. 
  4. Find the record from the populated list, or use the Search field.
  5. Highlight the record and select Edit.
  6. Deselect the Is Active checkbox. Save the record
Restoring access to an inactive user: To restore access to a user who's account has been deactivated you will need to contact the SkillGuard Support team.

Unlocking accounts and resetting colleague passwords:

  1. If a user enters their password incorrectly multiple times, their account will be locked.
  2. To unlock the account, highlight the user, click Edit and then deselect the Is Locked Out checkbox.
  3. Click Reset Password to send them a link to reset their password. 

Delete a user: 

  1. Select the My Account tab.
  2. Click on Manage Colleague Logins. 
  3. Find the record to delete from the populated list, or use the Search field.
  4. Highlight and click the Delete button. Confirm the deletion when prompted by clicking the OK button
Warning - A deleted user account cannot be restored

 See also

  1. Managing Colleague User Accounts

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