Reset a User's Password

This guide is intended for Entity Manager, Employer Admin, Project Manager and Site Manager users.

1. Log in to SkillGuard.
2. Select My Account.
3. Click on the Manage Colleague Logins.
4. Find the relevant record from the populated list, highlight and click the Reset Password button. An email will be sent to the user to enable their password to be reset to one of their choice.
5. If a user enters their current password incorrectly 3 times or more, their account will be locked. To unlock the account, highlight the user record, click Edit and then deselect the Is Locked Out checkbox. Save. 

See also

1. Managing Colleague User Accounts

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